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Group Manager - Commercial Premises

Employer
Capita
Location
Barnet, London
Salary
Competitive
Closing date
12 Aug 2022
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Group Manager - Commercial Premises

An exciting opportunity has arisen for a Group Manager within Regulatory Services, this role will support the Regulatory Services Director in the day-to-day running of the service and deputise as required.   

The Group Manager will take full, day to day responsibility for a group of services and functions within Regulatory Services, comprising Trading Standards, Licensing and Food, Health Safety teams. In addition, the department is currently delivering a number of new projects and commissions to internal and external clients. The post holder will lead the teams engendering a culture of continuous improvement and optimum performance to meet present and future client needs and Service priorities and to make a major contribution to improving the environment and consumer confidence in Barnet.

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

An exciting opportunity has arisen for a Group Manager within Regulatory Services, this role will support the Regulatory Services Director in the day-to-day running of the service and deputise as required.   

The Group Manager will take full, day to day responsibility for a group of services and functions within Regulatory Services, comprising Trading Standards, Licensing and Food, Health Safety teams. In addition, the department is currently delivering a number of new projects and commissions to internal and external clients. The post holder will lead the teams engendering a culture of continuous improvement and optimum performance to meet present and future client needs and Service priorities and to make a major contribution to improving the environment and consumer confidence in Barnet.

What you will be doing:

  • Manage a team providing professional and technical Regulatory services to the client, its residents and users of services in one or more of the specialist functions as required
  • Keep abreast of all changes in legislation, policies, attitudes and techniques relevant to the service area and ensure that the Regulatory Services Director is informed of all relevant changes
  • Responsible for ensuring a swift and efficient service in the investigation of complaints, contraventions of legislation, appeals, licensing requirements, infectious disease, accidents, risk or other circumstances falling within the general work of the service area allocated.
  • Deal with correspondence, licenses, briefs, plans and other documents and originate reports and prepare and evaluate statistics
  • Ensure that an efficient and timely service is provided for the inspection of premises, vehicles, stalls, plant and equipment
  • Undertake the enforcement of legislation, licenses and any other powers as may be required.
  • Ensure that as and when required a service is provided in the sampling, testing and seizure of products, materials, gases or substances and the recording of noise
  • Responsible for the deployment, maintenance and safety of all plant, equipment, stores, supplies and transport within the work area
  • Ensure the appropriate use of new technology/equipment as required within the work area.
  • Responsible for the preparation and execution of publicity campaigns and educational and preventative work, as required
  • Provide evidence at legal proceedings and other quasi-judicial hearings, taking appropriate action to guarantee a correct outcome for the community in Barnet and the authority.
  • To authorise statutory action, including instructing proceedings, in accordance with delegated powers and contractual arrangements
  • Ensure that proper procedures are adhered to in respect of all matters of a controversial, complex or sensitive nature.  Refer all such matters, where appropriate, to the Regulatory Services Director
  • Liaise with and advise as appropriate, a range of internal and external organisations and clients on matters affecting the service area.  Such contacts will include: Government Departments, Public Authorities, outside organisations, companies, trade unions, press, other media, Chief Officers, other officers and members of the public.
  • Ensure that adequate arrangements exist for dealing with emergency situations and for carrying out emergency planning.  Participate in the emergency standby system as required
  • Advise the Regulatory Services Director on areas where research may be required and determine any necessary changes in procedures, systems and operational strategies.  Ensure the completion of research and surveys related to the work of the Department, guaranteeing that all such work is carried out efficiently and to timescale

What we’re looking for:

  • Significant experience and proven ability in managing teams and developing service plans, achieving demonstrable service outcomes
  • Excellent leadership, communication, negotiation and networking skills
  • Successful track record in developing collaborative working relationships with senior managers, client organisations and other key stakeholders
  • A clear and demonstrable understanding of the issues impacting upon local government and regulatory services in particular
  • A clear and demonstrable understanding of the legal process issues that affect regulatory service delivery
  • The ability to implement transformational change
  • Proven ability to manage conflicting priorities in a pressured work environment
  • Is forward thinking and innovative in shaping future service delivery
  • Successful recent management of teams delivering a high-quality service
  • Commercial awareness
  • Experience of presenting complex performance management information, including detailed analysis and recommendations for improvement
  • Strong financial management skills and experience in managing and monitoring service budgets
  • High levels of literacy and numeracy skills and proven ability to analyse complex information

About Local Government Services

At Government Services, we’re transforming the way governments and local councils serve the public. We’re using technology, innovation and domain knowledge to improve services and deliver savings. Our teams are answering 30,000 emergency service calls every day and our Ultra Low Emissions Zone is helping Londoners breath cleaner air. Join us and discover better as you keep the country running smoothly.

What’s in it for you?

  • A competitive basic Salary
  • 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Fees paid for one professional membership;
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

 

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