Noise and Nuisance Officer

Noise and Nuisance Officer LBHF169910

Salary range:  £32,301 - £42,609 per annum (plus shift allowance)
Work location: The Clockwork Building, Hammersmith, W6 9AR
Hours per week:  36
Contract type: 2 X Temporary for 6 months (Shift pattern)
Closing date:  5 December 2021

Contact details for an informal discussion: Simon Boniface, Noise and Nuisance Team Leader via email at SIMON.BONIFACE@LBHF.GOV.UK

At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Environment Department, we offer a wide range of services to help make the borough an attractive place, one that is safe, clean and green and one in which our residents take pride.

We have a demanding but satisfying opportunity for hardworking and focused individuals to work in the Environment Department’s Noise team. The team dealt with 15,000 complaints including planning and licensing consultations last year. The successful applicant will have previous experience of Environmental Health enforcement (Noise) and have up to date professional, legal, and technical knowledge to support the operation of the Teams’ Noise & Nuisance functions. 

Our mission is to be the best council. To do this we need the best people to help build our vision. If you’re looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.

Role Responsibilities:

The role includes but not limited to the following:  

• Together with the other Environmental Health Officers to oversee and manage the response and investigation / resolution, within published service standards / performance targets, of complaints / service requests relating primarily to noise and nuisance, but also complaints relating to other areas within the Environment Department remit as necessary.  
   
• This will also include the monitoring / management of follow up admin and revisit actions where informal and formal action has been taken, checking works in progress, ensuring that the necessary works etc. have been properly executed in accordance with good practice. To identify those cases where notices have not been complied with and delegate / take appropriate enforcement action. 
   
• Delegate / prepare and serve legal notices under the Environmental Protection Act 1990, Control of Pollution Act 1974 and any other legislation that is appropriate to secure the main purpose of the post, including any enforcement action in respect of these when necessary. 
   
• Delegate / prepare and assist the instigation of all necessary legal action in line with Council policy, including the preparation and presentation of evidence at Court and Tribunals.
   
• Assist / lead in any operation that involves the seizing of goods / equipment. 
   
• Assist / lead in carrying out PACE interviews in the course of an investigation.
   
• Assist / lead in preparing notices / other legal documents and prosecution files.
   
• Act as a Professional Witness at Court / Inquiries / Members Panels.

Please refer to the Job Description for more information.  

People Values:

How we act defines who we are.  At the heart of our organisation is a common approach to defining ‘who we are’.  We are looking for people who can build this into everything they do.

We are fair

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven

We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Recruiting for Attitude:

Your skills and ability are important however, we recruit as much for attitude as we do experience. We are looking for people who have the following attributes: 

Complex problem-solving 
The ability to work within a complex system and find simple solutions and outcomes that deliver real change. 

Critical thinking 
The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking. You can rationalise decision-making and form views quickly and soundly from a range of sources. 

Creativity 
You take approaches that demonstrate how doing things differently and creatively changes the dynamic in situations. You can apply creative solutions that deliver hard outcomes. 

People management 
You can get the best out of people. You have a coaching-style and drive through a commitment to personal and professional development. You are clear in your expectations and have exceptional feedback from your team about their working environment. You recognise and support people as individuals. 

Coordinating with others 
You have the knack of working well with others. You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others. You can also recognise how others work, think, and feel to get the most out of collaboration. 

Emotional intelligence 
You have a high degree of self-awareness and self-regulation in a wide range of situations from one-to-one conversations to team and group dynamics. You can recognise motivating factors and demonstrate empathy appropriately applying a wide range of adaptive social skills. 

Judgement and decision making 
You can take rational and evidence-based decisions and take responsibility for your decisions and actions. Where there is ambiguity or a lack of evidence you can demonstrate the ability to understand the environment and show flexibility in applying your judgement. 

Negotiation 
You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners. This includes understanding how to structure and undertake successful negotiation on an organisational-wide level. 

Service orientation 
You must be unequivocal in your commitment and drive for outstanding service delivery. Both in terms of the quality of products and work delivered as well as the achievement of objectives. You and your team can demonstrate how your overall contribution to the organisation and service delivers to our organisational aims and objectives. 

Cognitive flexibility 
The ability to recognise the environment in which you work and adapt and shift to this environment to maximise your own personal achievement and lead others in the same approach. Applying cognitive flexibility to situations of significant change and transformation. 

Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
 
Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.
 
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.