Environmental Health Team Leader (Senior Specialist Coordinator)
Environmental Health Team Leader (Senior Specialist Coordinator)
Salary £40,523 - £45,589
We are looking for a dynamic and focussed individual to act as team leader (Senior Specialist Coordinator) primarily for our busy Environmental Health team but also Waste Services. The post holder will be one of the principal sources of advice for these services in the Council and act as both an operational and functional leader.
As the Senior Specialist Coordinator, you will be expected to provide line management for up to 10 Specialists with varying levels of experience and manage their day to day workload. This will typically involve dealing with requests for leave, sickness notifications, mileage and overtime claims, probationary reviews, 121s, team meetings and assisting with the recruitment of new Specialists.
Reporting to the Specialist Services Manager and Lead Specialist for Community, you will be expected to have a positive, solution-finding approach to work whilst achieving targets and meeting deadlines.
The post holder must have proven experience in dealing with the majority of these areas; public health, nuisance, pollution control, private sector housing enforcement, food hygiene, waste services and provide professional and technical advice and support to the Council’s Planning Service.
In conjunction with the Senior Specialists, you will be delivering projects, interventions and initiatives and develop policies in-line with corporate and business plans. In addition, you will ensure and develop appropriate levels of quality and specialist knowledge within the Case Management and Customer Solutions teams, to ensure that enquiries and cases are managed and completed at the appropriate level.
About this role
- Deliver customer-focused advice and services, keeping up to date with current and emerging legislation, best practice and policy to ensure continuous development and improvement in services.
- Manage complex work that will require a detailed understanding of environmental health and waste policies and associated processes, regulations and legislation.
- Oversee case allocation and workload management for all Specialists with support from the Senior Specialists, with the aim of developing knowledge and experience within the team whilst also achieving performance targets and corporate objectives.
- Provide operational leadership for up to 10 Specialists ensuring officer requests are dealt with promptly and HR processes are followed in relation to absence management, recruitment and induction, performance management, timekeeping, flexible working, disciplinary and grievance, maternity/paternity leave etc.
- Provide functional leadership for all Protection, Commercial and Waste Contract Specialists and Caseworkers, ensuring the provision of professional services that meet customer needs.
- Support, guide and advise multi-skilled service delivery teams (Customer Solutions and Case Management) on less complex cases related to Protection, Commercial and the Waste Contract.
- Prepare and present reports to council committees and other internal and external meetings.
- Assist in the development of the community of practice across the organisation including mentoring staff to improve delivery of their specialism and support career development.
- Ensure personal, professional development is maintained to the required standards.
Specific duties and responsibilities include:
- Oversee the day to day operational management of direct reports, following HR policies and processes
- Complete 6-weekly one to ones with each member of staff and biannual appraisals in conjunction with the Senior Specialists
- Support the Specialist Services Manager with performance monitoring, financial planning and input into service plans and other strategic documents or projects as requested
- Ensure effective 2-way communication and feedback is promoted across all teams and important management updates are shared where appropriate
- Encourage praise, peer to peer feedback and recognition of achievements
- Provide professional leadership and management of staff with a clear emphasis on continuous improvement, performance delivery and customer service, under the direction of the Lead Specialist for Community and the Specialist Services Manager
- Manage a personal caseload of environmental health cases to support demand within this team
- Work alongside existing Senior Specialists to ensure the service demonstrates ongoing improvement on quality and performance standards and meets statutory objectives
- Manage complaints and FOIs effectively, fully addressing issues, learning lessons whilst robustly defending correct procedures and decisions
- Deputise for the Specialist Services Manager or Lead Specialist for Community as required and provide cover for the Senior Specialists where necessary
You must have excellent report writing, communication and IT skills.
You should hold a relevant qualification, ideally a Degree or Diploma in Environmental Health (EHORB registered) and have at least 5 years’ experience in Environmental Health, with at least 2 years in a management or supervisory role.
You must also have at least 1 years’ experience of managing staff and associated performance or conduct related matters with a good working knowledge of HR policies and legislation, to include; absence management, recruitment and induction, performance management, timekeeping, flexible working, disciplinary and grievance, maternity/paternity leave etc.
As with any post of this nature, there is an expectation that from time to time the postholder will carry out such other duties as the Specialist Services Manager or Lead Specialist for Community may require, including working outside of normal office hours.
In addition to a competitive salary you will be entitled to participate in the Local Government Pension Scheme, cycle to work scheme, salary sacrifice car lease scheme and will benefit from free parking. You can also receive assistance with child care, discounted local gym membership and payment of one annual professional fee (if applicable). You will also have access to a range of work/life balance policies.
Maldon District Council is committed to safeguarding and promoting the welfare of vulnerable groups including children, young people and adults and expects all staff and volunteers to share this commitment. Disclosure and Barring checks will be undertaken according to the responsibilities of the role.
We welcome applications from people of all backgrounds, culture and experience. Applicants will be considered regardless of race, sex, disability or marital status.
For more information or an informal chat, please contact Hannah Wheatley or download and read the job description by clicking on the apply link.
Please note: CVs will not be accepted