Trading Standards Officer/Trading Standards Enforcement Officer

Up to £39,000
16 Aug 2018
16 Sep 2018
Contract Type
Full Time

Trading Standards Officer/Trading Standards Enforcement Officer

Service: Community Protection (Regulation)                                   

Location: Barnet House

About the role

To be responsible for duties across the Trading Standards agenda in order to regulate the trading environment relevant to delivering a comprehensive Trading Standards Service.

Key accountabilities

Role Specific Responsibilities

  • To take a lead role in relation to one or more of the Trading Standards statutes enforced by the service and provide support and advice to non specialist officers as required.
  • To assess goods and services to ensure compliance with relevant law. This may include out of hours work.
  • Have an excellent knowledge of the range of legislation enforced by Trading Standards
  • Conduct sound regulatory and enforcement practice to professional standards and as authorised by the Group Manager
  • To lead on and manage more complex and contentious cases as required
  • Contribute to and lead when required special projects and investigations as directed by the Group Manager
  • Undertake inspections and searches of relevant premises either by prior arrangement or unannounced as required including weights and measures inspections. This may include out of hours work
  • To be prepared to respond to any emergency situation relating to the Service’s work if required
  • Respond to and investigate reports and complaints received under relevant criminal and civil law
  • Provide advice, information and assistance to businesses to help them comply with criminal and civil law
  • To attend and contribute to meetings, lectures, seminars and other training and development courses and to mentor, encourage and support the development of new or junior staff
  • Disseminate best practice as required
  • When required support other officers across the Directorate, for example Licensing or Environmental Health Officers

Team Leadership and Management

  • Commitment to on going professional development
  • Contribute to developing and maintaining effective working relationships within the team
  • Support other team members, sharing information, providing guidance and advice and best practice and assist with training, coaching and mentoring other staff

Financial Responsibilities

  • To be responsible for the safe keeping of technical equipment and other departmental assets issued and employed in the course of discharging his or her duties
  • To contribute to income generation and process of collection of fees and charges as required

Administration and Customer Focus

  • Represent the Council in both criminal and civil proceedings
  • Represent the service at relevant committee meetings, corporate groups and external meetings and prepare reports for such meetings as required
  • Provide services in a customer focussed manner and in accordance with corporate customer care standards
  • Contribute to the preparation and execution of publicity, campaigns, education and prevention work as required
  • Maintain confidentiality in all aspects of the role and in accordance with relevant procedures to the highest possible standards of conduct
  • To provide timely performance information and reports as required
  • Assist with the development of relevant protocols, procedures and service level agreements as required

Partnership Working

  • Maintain effective relationships with all relevant partners and bodies both internal and external to the organisation
  • Participate in a range of multi agency and cross departmental projects as required


  • A high degree of flexibility is required to deliver services effectively and work may be required to be performed not specifically referred to in this role profile. Such duties will fall within the scope of the post at the appropriate grade
  • The business environment does not solely operate, nor crime, disorder and anti social behaviour occur during traditional working hours. The post holder will be required to work flexibly in order to achieve the aims and objectives of the service. This may include weekend or evening working as part of the normal working week

Health and Safety

  • Ensure safe and efficient delivery of service by achieving high standards of health and safety and reducing risk.

Qualifications required

Professional qualifications/memberships - Diploma in Trading Standards or equivalent is desirable

Education - Excellent numeracy, literacy and communication skills

Vehicle - Full clean current driving licence. Access to a vehicle is required.

Technical / Knowledge Requirements

IT - Excellent IT skills being a competent user of all Microsoft packages. Ability to use bespoke corporate packages

Regulation and enforcement - Experience and knowledge of conducting sound regulatory and enforcement practice

Administration - Excellent administrative practice and experience of governance requirements

Performance Management - Good understanding of performance management

Research, analysis, planning and evaluation - Experience of managing projects. Excellent reasoning and analytical skills

Legislation and policy - Excellent understanding and knowledge of Trading Standards legislation. Keep up to date with key international, national, regional and local policy developments and new legislation

Partnership working - Experience of working with a range of partners and organisations to achieve agreed goals

Customer care - Excellent customer care in practice