Environmental Health Officer
We are looking for an Environmental Health Officer to join Fenland District Council on a temporary basis
Purpose of the Post
Ensure the responsive and effective delivery of a high quality Environmental Health service to the community, partners, and its stakeholders in support of the Council’s corporate priorities.
To be responsible for contributing to services and projects that:
meet the Council’s corporate objectives and performance standards
are effectively and efficiently managed
are high quality and customer-focused
meet all legislative and best practice requirements
Main Duties and Responsibilities
The principal responsibilities for officers/senior officers are outlined below under the headings General Responsibilities and the relevant section of Team Responsibilities. All team members will be expected to contribute to the overall responsibilities of the Environmental Health service.
The complexity of the tasks and level of responsibility that officers take in respect of tasks reflect their competence and ability, and management of their overall workload. This will be done with appropriate support and having regard to overall workloads.
Delivery of a seamless, excellent environmental health service for customers.
Respond appropriately to customer enquiries and provide accessible customer information via a range of media.
To undertake an allocated case load of inspections, and deal with all requests for service and related investigations. This will be mainly focused on service requests of a public health nature such as: statutory nuisance, pests, drainage, accumulations etc please note, no food competencies are required.
Assist with the investigation of breaches of statutory controls including the collation of evidence, preparation of written cases and service of notices as necessary.
Promoting improved standards by providing advice, information and training to local businesses and other customers for whom services are provided.
To contribute to the development and delivery of effective performance management and the achievement of service plan targets.
Meet and manage personal performance targets and contribute to delivery of service targets through personal endeavour and the ‘One Team’ approach.
To assist in maintaining the database relating to environmental health functions, ensuring that manual and computer records and systems are correct and up to date.
Identify opportunities to improve customer service, deliver efficiencies and respond to legislative changes and contribute to the development and implementation of service improvement projects.
Apply the principles of the Council’s Customer Care policy, taking responsibility, ensuring reliability and having respect for all those for whom the service is being provided including colleagues and Elected Members.
To contribute to corporate projects and cross service initiatives as appropriate and in line with the Council’s commitment to excellent customer services.
Please Note: Food Safety and Health & Safety competency is not required for this role.
Team Responsibilities – Delivery and Development
Achievement of Service Standards, Performance Indicators and any other action which has a measured performance outcome.
Achievement of actions, delivery of projects and initiatives to deliver Service Plan and Corporate Plan objectives.
Identifying and supporting achievement of ongoing service improvements.
To promote equality within the Council and in the delivery of its services.
To provide excellent customer service to all internal and external customers in line with the Council’s commitment to Customer Service Excellence.
To comply with all the policies and procedures of the Council (e.g. Equal Opportunities, Standing Orders, Financial Regulations, Health and Safety). Copies of these can be found in the Employees Handbook (which will be amended and reissued should there be any changes), on the Intranet and/or from Human Resources.
To undertake such other work as may be required from time to time by the head of service and /or Director consistent with the duties and grading of the post.
Fenland District Council is committed to equal opportunities.
It is the Council’s aim to ensure that no potential job applicant, employee or service user, will receive less favourable treatment on the grounds of sex, age, disability, ethnic origin, religion, sexual orientation or marital status. The Council will also not impose any conditions or requirements, which disproportionately disadvantage any group, which cannot be justified in terms of the needs of the job or the service provided.
Fenland District Council operates a no smoking policy.
This job description is not definite or exhaustive but is provided to give the postholder an indication of the range of activities, duties and responsibilities concerned with the employment.
Any changes to this job description will only be made following consultation with the post holder.
Effective people and relationship management.
Effective management of performance.
Use of environmental health ICT systems and other proprietary software in common use.
Relevant post qualification experience in environmental health enforcement.
Skills & Abilities
Highly developed and effective negotiation and interpersonal skills which enable customer expectations to be met through a responsive, positive and sensitive approach.
Excellent administrative and organisational skills – demonstrate the ability to prioritise and co-ordinate a number of different tasks where a variety of factors need to be taken into account.
Evidence gathering for successful enforcement action.
Good understanding of, and a track record in, the delivery of excellent customer service.
Highly developed and effective communication skills, to include report and letter writing, and clear and effective communication methods to customers, staff, members and other stakeholders.
The ability to manage meetings effectively.
The ability to work well under times of pressure balancing quality and quantity of work.
Delivery of effective presentations and training courses.
A positive, ‘can do’ approach to work and problem solving.
Achieving level 1 on all elements of the Council’s core competency framework:
(Customer Focus; Effective Communication; Teamwork & Cooperation; Respect & Dignity for All)
Achieving level 2 on all elements of the Council’s core and management competency framework:
(Core: Customer Focus; Effective Communication; Teamwork & Cooperation; Respect & Dignity for All)
(Management: Managing People; Effective Leadership; Managing Performance; Coaching & Developing People; Strategic Awareness)
Environmental Health functions, processes and guidance from national bodies and local liaison group policies relevant to and at a depth relevant to the role.
Of the content and application of environmental health legislation.
PACE, Criminal Investigation and Procedures Act, RIPA, preparation of evidence, service of statutory notices.
Of what is meant by Customer Service Excellence.
Education and qualifications
A Corporate or Graduate Member of the Chartered Institute of Environmental Health and holder of EHORB Registration.
Level 3 Leadership/Management qualification (E.g. FDC Effective Managers Programme or Management Development Programme) or equivalent.
Ability and willingness to learn wider organisational policy and procedures.
Ability to work flexibly as and when necessary.
Current valid Driving Licence.
Demonstrate understanding of, acceptance and commitment to the principles underlying equal opportunities.
Proof of the right to work in the UK.